FAQ - iqpdb™

Where does iqpdb™ run? Does my data leave my environment?

iqpdb™ runs locally within your business environment. This means that your data does not leave your environment at any time, ensuring maximum data security and privacy.

Which jobs does iqpdb™ cover?

iqpdb™ is an integral solution that covers Field Service Engineers, 2nd level Support, Product Developers and CS, Accounting and Training Center Management, Coordinators and Service Managers.

What is the pricing structure for iqpdb™?

For light users requiring read-only access to most modules, licenses start at just 0.5€ per day. For comprehensive access to all modules, licenses are available at 2€ per day. Importantly, we provide substantial discounts for larger enterprises. Businesses with more accounts can avail of price reductions up to 50%, making iqpdb™ an incredibly cost-effective solution for large-scale operations. For a detailed pricing structure tailored to your specific needs, please feel free to contact us.

How can iqpdb™ benefit my business?

iqpdb™ can transform your service into a competitive advantage, enhance the performance of your engineers, and save significant administrative time. By automating over 80% of the daily tasks of a global service operation, iqpdb™ ensures process correctness and continuous improvement.

What kind of support is available for iqpdb™ users?

We offer comprehensive support for all iqpdb™ users. Our team is always ready to assist you with any questions or issues you may have, ensuring you get the most out of iqpdb™.

Can iqpdb™ be customized to fit my business needs?

Yes, iqpdb™ is designed to be flexible and adaptable to a variety of business environments and requirements. However, if you have a very specific demand, we can work with you integrate your need into iqpdb™. Our policy is that if it is useful for others, you will get it for free!

What if iqpdb™ does not meet my expectations?

We stand behind our product and services. If iqpdb™ does not meet the promises we've made, we offer a two months money-back guarantee. Our goal is to ensure your complete satisfaction.

How many customers can you implement at a time?

We are unwavering in our commitment to delivering exceptional service to all of our clients. The number of clients we can implement simultaneously is not strictly fixed, as it is contingent upon the intricacy of each project and the distinctive requests of our clients, which are intrinsically linked to the nature of their respective businesses. However, we try to have not more than 3 full package implementations simultaneously.

What if I'm interested in iqpdb™ but you've reached your implementation limit?

If we've reached our implementation limit, we encourage you to get in touch with us anyway. We can discuss your needs and place you on a waiting list. As soon as we have an available slot, we will contact you to begin the implementation process.

Why should I choose iqpdb™?

iqpdb™ offers a comprehensive solution for managing and optimizing your field service operations. With our commitment to data security, customizable features, flexible pricing, money-back guarantee, and dedicated customer service, we believe iqpdb™ is an excellent choice for businesses looking to leverage the power of AI and automation.

How does Serbia align with GDPR regulations?

Since we do not process personal data and our software solutions operate on-premise mostly within your network, we are in compliance with GDPR. Additionally, we have exclusive agreements with our representative company in Hungary to serve all EU clients, potentially aiding in navigating bureaucratic obstacles.