Field Service Engineer
Easy Schedule Checking:
You can easily peek at your schedule online! And don’t worry, we’ll let you know straight away if anything changes with your plans!"
Learn from Global Remedies:
Dive deep into our global remedy system and pick up some wisdom from other colleagues’ experiences!"
Clear Machine Settings & Views:
Having trouble with complex production systems? Our transparent machine settings and line views are here to help you troubleshoot!
Explore Full Machine History:
Investigate cases with ease by exploring the full history of any machine!
All Information at Your Fingertips:
Receive all the job, customer, and product details you need, right along with your dispatch note!
Hassle-Free Time Tracking:
Just punch in your work times, and leave the rest to us! We’ll calculate any overtimes and allowances for you!
Effortless Report Printout:
Printing reports is a breeze with minimal entries and pre-filled data!
Easy Customer Signatures:
Get your customer’s signature on the service report easily with our USB signature pad feature!
Offline Mode Features:
Working in areas with Wifi restrictions? No problem! Use all the necessary features in 'offline mode'!
Direct Chat Support:
Chat directly with our 2nd level support and other seasoned engineers who’ve been in your shoes and faced the same problems!
Subcontractor Support:
If you’re a freelancer or external partner, enjoy support with all key features like reporting, remedy, and invoicing!
And More!
Local Service Coordinator
Easy Scheduling:
Schedule your team, facilities, and other resources with ease using our visual booking module!
Manage Unavailability:
Handle holidays, sick days, and other unavailability directly in your scheduler, no hassle!
Flexible Booking Entries:
Move and adjust booking entries between staff and on the timeline as you see fit!
Real-Time Progress Tracking:
Keep tabs on the progress of your planned actions in real-time from the back office!
One-Click Dispatching:
Dispatch with a click, sending all the necessary information instantly!
Instant Quotations:
Create quotes for single or multi-visit jobs and team projects on the fly, based on predefined prices and conditions!
Service Report Approval:
Review and approve incoming service reports before they’re sent to accounting!
Tailored Approval Procedures:
With optional 4-eye checks before dispatching engineers, we ensure solutions are tailored to your internal process requirements!
Stay Informed:
Activate notifications and reminders to stay informed about all relevant activities within the system!
Manage Staff Availability:
View and manage staff availability and utilization with dedicated scheduler views!
Comprehensive Customer Data:
Access all relevant data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and increase the 'resolved on first call ratio'!
Efficient Ticket Management:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes!
Clear Responsibility Settings:
Improve overall response with clear responsibility settings behind a proactive action request system!
Useful Project Templates:
Utilize handy project templates with predefined actions and reservations for staff, special tools, and other resources!
Delegate Duties:
Pass your authorizations and duties to dedicated successors when you’re away!
…And So Much More!
Backoffice Support
Intuitive Ticket Management:
Manage all your important tickets with ease using our intuitive Kanban layout!
Stay Informed with Ticket Subscriptions:
Subscribe to the tickets you care about and never miss an update on their progress!
Smooth Collaboration:
Pass the ball to other team members smoothly and always know whose turn it is to take action!
Involve Key Stakeholders:
Bring the mother factory, product developers, and manufacturing site into the 'lessons learned' cycle to enhance collaboration!
Never Miss an Update:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
Comprehensive Customer Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and increase the 'resolved on first call ratio'!
Efficient Ticket Escalation:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes efficiently!
Clear Responsibility Settings:
Improve overall response with clear responsibility settings behind a proactive action request system!
…And Much More!
Service Manager
Seamless Data Combination:
Combine logically connected data effortlessly across the entire process chain for sophisticated analytics!
User-Friendly Deep Data Analytics:
Delve deep into data analytics with our easy-to-use pivot tool, featuring fields from all modules!
Personalized KPI Dashboards:
Craft your personal KPI dashboards and keep an eye on every field of interest!
Average Duration Insights:
Check the average durations between any relevant events in your entire service process!
Stay Informed with Escalations:
Receive escalations and know exactly where your attention is needed!
Rich Library of Predefined KPI’s:
Explore a rich library of predefined KPI’s to track what matters most!
Real-Time Progress Tracking:
Track the progress of Tickets and Service actions in real time and stay informed!
Stay Updated:
Activate notifications and reminders to keep abreast of all relevant happenings within the system!
Clear Responsibility Settings:
Enhance the overall response of your organization with clear responsibility settings behind a proactive action request system!
Support for Global Organizations:
Support a global organization with features for multiple languages, currencies, territorial responsibilities, and locally differing processes!
Sophisticated Survey Analysis:
Analyze customer surveys with sophisticated tools like Eisenhauer diagrams!
Flexible Service Pricing:
Define flexible service prices globally, per main office, or even down to the customer level!
Global Information Sharing:
Share information globally among your staff by defining user roles with precise access rights and data filters!
…And So Much More!
Product Development
Stay Informed Automatically:
Automatically get the scoop on any design or manufacturing issues in the field!
Personalized Incident Subscriptions:
Subscribe to the types of incidents you care about and stay in the loop!
Learn from Customer Surveys:
Dive into customer survey results to refine and enhance future product designs!
Detailed Product Database:
Explore a detailed product database and monitor performance in real-time with our optional i4.0 interface!
Discover Product Correlations:
Use our data analytics tool to uncover correlations between products and gain insights!
Analyze Spare Part Lifetimes:
Analyze the lifetimes of spare parts efficiently with our i4.0 option!
…And More Insights Await!
Hotline Support
One-Stop Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and boost the 'resolved on first call ratio'!
Efficient Ticket Management:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes efficiently!
Learn from Global Remedies:
Dive deep into our global remedy system and pick up some wisdom from other colleagues’ experiences!
Transparent Machine Settings & Views:
Having trouble with complex production systems? Our transparent machine settings and line views are here to help you troubleshoot!
Explore Full Machine History:
Explore the full history of any machine to determine problems caused by previous actions!
…And More Insights Await!
Accounting
Instant Quotation Creation:
Create quotes for single or multi-visit jobs and team projects in a snap, based on predefined prices and conditions!
Review Before Invoicing:
Approve incoming service reports after a thorough review of the content before sending out those invoices!
Stay Informed:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
Automatic Expense Calculation:
Let us automatically calculate expenses for you based on real-time online exchange rates!
Comprehensive Quotations and Invoices:
Include extra charges, spare parts, and national holiday prices in your quotations and invoices!
Flexible Pricing:
Define prices per main office or create individual prices per customer, whatever suits your needs!
Compact Customer Overview:
Get all the relevant customer information you need in one compact overview!
Transparent Quotations:
Label quotations and cost breakdowns for more transparency and use custom statuses to keep things organized!
Auto-Calculate Allowances:
We auto-calculate allowances based on job durations, making your life easier!
…And So Much More!
Sales and Marketing
Compact Customer Overview:
Get all the relevant customer information you need in one compact overview!
Stay Informed:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
One-Stop Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Guest User Light Mode:
Use light mode for guest users and save on those license fees!
Proactive Machine Tracking:
Track machine age, maintenance contract expirations, and consumable parts status to actively increase turnover!
Targeted Marketing Campaigns:
Collect contacts in newsletter groups for targeted marketing campaigns and reach the right audience!
…And More Awaits!
Training Management
Centralized Training Management:
Manage your training course agendas all in one centralized system!
Automated Document Preparation:
Prepare all the necessary documents like certificates and welcome sheets automatically!
Instant Reservations:
Reserve training facilities, special tools, and trainers instantly!
Optimized Utilization Management:
Manage the utilization of training centers, trainers, and other assets efficiently!
Certification Tests:
Conduct certification tests after finishing the course*!
Integrated Customer Feedback:
Get valuable customer feedback about the training course with our integrated customer survey module!
…And More Features to Explore!