Built to solve real field service problems
iqpdb™ addresses the operational, compliance and knowledge challenges that industrial service organizations face every day — at global scale.
Global Service Coordination
Manage dispatch, scheduling and resource allocation across time zones and territories from a single platform. Real-time visibility into engineer availability, ongoing jobs and regional workload.
Audit-Ready Traceability
Every service action, report and escalation is logged, timestamped and traceable. Meet the documentation standards required by automotive, medical and semiconductor customers.
Incident & Escalation Management
Resolve issues faster with structured escalation paths, global remedy access and interdisciplinary collaboration across factories, support teams and product development.
Preventive Maintenance Coordination
Plan and execute recurring maintenance with project templates, predefined task blocks and automatic resource reservation for staff, tools and spare parts.
Service Report Standardization
Eliminate manual paperwork with automated report generation. Pre-filled data, automatic overtime and expense calculation, and digital customer signatures.
Industrial Knowledge Management
Centralize every remedy, solution and lesson learned across your global organization. Augmented by LISA™, our on-premise AI companion that surfaces answers instantly.
Field Service Analytics
Drag-and-drop pivot analytics across all modules. Build personal KPI dashboards, track average durations between events and monitor performance without writing a single query.
Real Results from Real Operations
See how global industrial service organizations use iqpdb™ to reduce response times, eliminate paperwork and scale their service operations.
Read case studies →See iqpdb™ in action
Request a demo and we'll walk you through the modules relevant to your operation.
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