Built for every role in your organization

Field Service Engineer

iqpdb™ eliminates the administrative burden for field engineers. Schedules, job details, machine history and remedy knowledge are all available before you arrive on site — and reporting is fast, pre-filled and hassle-free.

• ✓ Full job details and customer data in your dispatch note
• ✓ Global remedy system — search by error code or keyword
• ✓ Full machine history and line view for troubleshooting
• ✓ Pre-filled service reports with minimal manual entry
• ✓ Automatic overtime, allowance and travel expense calculation
• ✓ USB and mobile digital signature from customers
• ✓ Direct chat with 2nd level support and senior engineers
• ✓ Offline mode for restricted-network environments
• ✓ Subcontractor support with reporting and invoicing