Ticketing

Module

Ticketing

Structured escalation paths, global collaboration and full traceability — from first report to final resolution.

From daily support coordination to critical escalations, iqpdb™ helps teams keep every ticket organized, visible and moving toward resolution.

Features

Kanban Board

Every ticket visible, every owner accountable. Drag-and-drop Kanban layout with customizable columns. Open, in progress, escalated, resolved — the status of every ticket is clear at a glance.

Escalation Triggers

Tickets that need attention get it — automatically. Age thresholds and severity levels trigger escalations without manual intervention. The right people are pulled in before issues become crises.

Ticket Ownership

Clear ownership at every stage. Every ticket has one owner. Transfers are tracked with full history — who handled what and when is always visible.

Subscriptions & Notifications

Stay informed without constant checking. Subscribe to tickets you need to follow. Automatic notifications on status changes, new comments and escalations.

Proactive Actions

Manage proactive work alongside reactive tickets. Create action items with clear ownership, deadlines and progress tracking — all in the same system.

Cross-team Collaboration

The right experts, in the right ticket. Pull in R&D, manufacturing and product development directly into a ticket thread. All communication stays in one place.

Remedy Integration

Proven solutions, one search away. Search the global remedy system directly from a ticket. Surface similar resolved cases without leaving the ticket context.

Full Audit Trail

Every action logged. Every change traceable. Complete history of every ticket — timestamps, user identities, status changes — ready for quality and compliance audits.