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Service Reporting

Module

Service Reporting

Pre-filled reports, automatic expense calculation and digital signatures — on site, in minutes. Nothing entered twice.

Paper, spreadsheets and back-at-the-office admin disappear. Engineers complete reports on site, customers sign digitally, and invoices flow without re-entry.

Pre-filled report
Arrives already filled — no blank forms
Completed on site
Finished before the engineer leaves
Expenses applied
Overtime, travel and rates added automatically
Signed digitally
Customer signs on site — no paper, no scans
One review
Coordinator checks quality — once
Straight to invoice
Report becomes invoice without re-entry
Service-to-cash in hours
From site visit to invoice in hours, not days.

Business outcomes​

On site
reports completed
Engineers finish reports before they leave — no evening admin, no follow-up corrections.
Zero
paper, signatures, scans
Customers sign digitally on site. PDFs are stored automatically against the job record.
No
re-entry between systems
Approved reports flow straight to accounting. Transcription errors and delays disappear.
Faster
time to invoice
Days saved between visit and bill — service-to-cash compressed to what it should be.

Features​

Pre-filled by Default

Minimal manual entry — maximum accuracy. Reports arrive on the engineer's screen already filled with everything iqpdb™ knows. Engineers focus on the job, not the paperwork.

Expenses Calculated Automatically

Every euro accounted for — without a spreadsheet. Overtime, allowances, travel and regional rates applied automatically. Engineers don't add them up. Coordinators don't argue about them.

Digital Signatures

No paper. No scanning. No chasing. Customers sign on a tablet or signature pad. The signed PDF is stored automatically with the job record.

Reports in the Customer's Language

International customers, no translation work. Generate reports in multiple languages — for the customer, for compliance, for quality management.

One Review, No Surprises

Errors caught before they reach the customer. A coordinator approval step keeps quality high without slowing the operation.

Straight to Accounting

Approved report becomes invoice — without re-entry. Quotations and invoices flow from report data. No re-typing, no transcription errors, no delays.

Full Workflow on Mobile

The whole reporting flow on any device — even offline. Reports complete in clean rooms, basements, secure sites — and sync the moment connectivity returns.

Insight Without Extra Work

Every report feeds your KPIs. Durations, expenses and productivity tracked automatically — no extra entry, no separate reporting tool.

Paper and re-entry vs. iqpdb reporting​

Paper and re-entry
  • Engineers finish reports at night, on a kitchen table
  • Paper signatures, scanning, lost forms
  • Back office re-types reports into the billing system
  • Mistakes caught after the customer is billed
  • Days between visit and invoice
With iqpdb™
  • Reports finished on site, before the engineer leaves
  • Customers sign digitally — stored automatically
  • Approved report becomes invoice without re-entry
  • Quality checked once, before billing
  • Hours between visit and invoice — not days

Who uses it​

Field Service Engineer
Completes and submits reports on site or via mobile
Local Service Coordinator
Reviews and approves reports before they reach accounting
Accounting
Receives approved reports and generates invoices
Service Manager
Tracks report volumes, durations and expense trends

Connected Modules​