Product Management
Product Management
One source of truth for every machine your organization services. Full history, exact configuration and real-world performance — all in one place.
Every machine in your installed base — known, tracked and ready to support. Engineers arrive prepared. Coordinators dispatch with confidence. Product teams learn from the field.
Business outcomes
Features
Full Machine History
Every visit, every incident, every repair — instantly accessible. The complete history of any machine is one click away, regardless of who serviced it or when.
Know What You'll Find
Configuration confirmed before the engineer leaves. What's installed, what's been changed, what the customer set up themselves — visible in advance. No surprises on site.
The Line, Not Just the Machine
See the production environment in context. All machines installed at a customer site in one view — understand the situation before you start work.
Spare Parts Under Control
Restock proactively, not reactively. Track consumption per machine, monitor stock and get alerted before critical parts run low.
Catch Wear Before It Bites
End-of-life components surface early. Monitor consumable status across the installed base — identify machines approaching critical thresholds before they fail.
Patterns Become Visible
Recurring issues surface on their own. Identify high-failure components and machines generating disproportionate service costs — and act on them.
Renewals You Won't Miss
Warranty and contract expiry tracked automatically. Alerts before the date — renewals captured, not missed.
From Scheduled to Predictive
Real-time machine signals where available. Connected machines feed live performance data into the record — the system sees behavior before it becomes failure.
Spreadsheets and tribal knowledge vs. iqpdb
- What's installed is in someone's head
- Spare-part orders triggered by failures, not data
- Contracts expire before anyone notices
- Recurring issues blamed on bad luck
- Engineers arrive without the right context
- Configuration documented for every machine
- Wear and stock signals surface early
- Renewals captured before they slip
- Recurring patterns identified, not ignored
- Engineers arrive fully briefed — every time
Who uses it
Connected Modules
- Booking & Dispatch — machine context in every booking
- Incident Management — incidents linked to specific machines
- Global Remedy System — remedies tied to machine type
- Accounting — warranty and contract data for invoicing
- 4IR & IoT Solutions — live machine signals in the record