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Mobile App

Module

Mobile App

Full platform power in the field. Reports, remedy, chat and bookings — on any device, including offline.

Features​

Offline Mode

Works where others don't. Full offline functionality for engineers in semiconductor clean rooms, secure manufacturing sites or any restricted-network environment. Data syncs automatically when connectivity is restored.

Mobile Reporting

Complete reports on site — not back at the office. Pre-filled data, automatic expense calculation and digital customer signatures. The full reporting workflow on any smartphone or tablet.

01

Booking Access

Arrive fully prepared — every time. View upcoming bookings, job details, customer information and machine history directly from the app. No phone calls to the back office needed.

02

Remedy Search

The global knowledge base in your pocket. Search remedies, surface similar cases from other regions and apply proven fixes — all from a mobile device, including offline.

03

Direct Chat

Instant communication with back office and senior support. Chat directly with coordinators, 2nd level support and senior engineers from the app. All communication logged and linked to the relevant job.

04

Digital Signatures

No signature pad required. Capture customer signatures directly on any mobile device. Full report signing workflow available on smartphones and tablets — anywhere, anytime.

05

Push Notifications

Stay informed without constant checking. Instant notifications for new bookings, ticket updates, escalations and messages. Engineers stay in the loop without having to poll the system.

06

Ticket Management

Field findings logged in real time. View, update and comment on tickets directly from the mobile app. Back office teams see updates as they happen — no delay, no data loss.

Who uses it​

Primary user — bookings, reporting, remedy, chat
Monitors job progress in real time
Communicates with engineers via in-app chat

Connected Modules​