Skip to main content

Mobile App

Module

Mobile App

Full platform power in the field. Reports, remedy, chat and bookings — on any device, including offline.

The whole platform in your engineer's pocket. Reports completed on site. Knowledge searched in the field. Communication that doesn't depend on a back-office middleman. Works where networks don't.

Arrive prepared
Bookings, history and machine context in hand
Works offline
Productive where networks don't reach
Knowledge on hand
Proven fixes searchable from the job site
Report on site
Finished before the engineer leaves
Talk directly
In-app chat keeps context with the job
Instant sync
Field findings reach the back office at once
No evening admin, no callbacks
Jobs close on site — the office sees it in real time.

Business outcomes​

Works
where networks don't
Clean rooms, secure sites, basements — engineers stay productive offline.
On site
reports completed
Reports finished before the engineer leaves — no evening admin, no follow-up corrections.
Prepared
every visit
Bookings, customer history and machine context in hand before arrival.
Fewer
back-office callbacks
Direct in-app chat with coordinators and senior support — context stays with the job.

Features​

Works Offline

Full functionality where others stop working. Clean rooms, secure manufacturing sites, restricted networks — engineers stay productive. Data syncs the moment connectivity returns.

Reports Finished On Site

Complete reports before leaving the customer — not at home tonight. Pre-filled data, automatic expense calculation and digital signatures, all on any device.

Arrive Prepared, Every Time

Bookings, customer info and machine history in hand. No phone calls to the back office. No surprises on site.

Knowledge in Your Pocket

The global remedy knowledge — searchable from the job site. Similar cases, proven fixes, organizational experience — available even offline.

Talk to the Right People

Direct chat with coordinators and senior support. Communication stays with the job — and stays in the system.

Digital Signatures Anywhere

No signature pad required. Customers sign on the engineer's device. Workflow complete, document stored, job closed.

Push, Not Poll

Engineers get told — they don't have to check. New bookings, ticket updates, escalations and messages delivered the moment they happen.

Field Findings, In Real Time

Updates from the field reach the back office instantly. No delay, no data loss, no end-of-day data entry session.

Phone calls and paperwork vs. iqpdb mobile​

Phone calls and paperwork
  • Engineers call the back office for context
  • Reports finished at night, on a kitchen table
  • Knowledge lives on a laptop, back at the office
  • Restricted sites = lost productivity
  • Field findings reach the back office hours later
With iqpdb™
  • Full context on the engineer's device
  • Reports finished on site, every time
  • Knowledge searchable in the field, even offline
  • Restricted sites stay productive
  • Findings reach the back office instantly

Who uses it​

Field Service Engineer
Primary user — bookings, reporting, remedy, chat
Local Service Coordinator
Monitors job progress in real time
Hotline Support
Communicates with engineers via in-app chat

Connected Modules​