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Global Remedy System

Module

Global Remedy System

Every resolved issue, every discovered solution, every lesson learned — captured once, reusable everywhere.

Turn two decades of hard-won service experience into an asset your whole organization can draw on. No more rediscovering fixes that someone in another region already found.

Issue resolved
A fix found in the field
Captured once
Solution added the moment it's earned
Curated
Reviewed and shaped to be findable
Available everywhere
Every region, every team, instantly
Found in seconds
Next engineer skips the rediscovery
Resolved faster
Higher first-call resolution across the org
Knowledge that compounds
No problem is ever paid for twice — experience stays in the organization, not the individual.

Business outcomes​

Seconds
to find a known fix
No more rummaging through tickets, manuals or someone's inbox to recover a past solution.
Reused
across regions
A fix found in Japan is available in Germany the moment it's approved — no rediscovery cost.
Higher
first-call resolution
Hotline answers more cases on the first call because the answer is already in front of them.
Captured
institutional memory
Knowledge stays in the organization when senior engineers retire, change teams or leave.

Features​

One Search, Every Region

Every solution your organization has ever found — one search away. Engineers search by what they already know about the problem and get answers drawn from across all regions, all teams, all time.

AI-Assisted Discovery

LISA™ surfaces relevant remedies before you even search. Based on the current ticket context, matching cases and proven solutions appear automatically — no manual lookup needed.

Every Engineer Contributes

Field knowledge captured the moment it's earned. After resolving an issue, engineers add the solution back to the global database — turning every service call into long-term organizational value.

Consistent and Findable

Predictable shape, so it's always findable. Every remedy lands in a consistent format — so the next engineer needing it spends seconds, not hours, getting to the answer.

Know What's Working

See which fixes earn their keep. Track the most-used remedies, the machines generating the most issues, and the solutions with the highest success rate — and improve the knowledge base where it matters.

Knowledge Without Borders

A solution found in Japan, available in Germany — instantly. Silos between regions disappear. No team ever pays twice to solve the same problem.

Quality You Can Trust

Senior engineers review before publish. The database stays accurate and trustworthy — so the next engineer who reads a remedy can actually rely on it.

Available Where Engineers Work

Full knowledge base in your pocket — even offline. Accessible from the mobile app in any environment, including restricted-network sites like semiconductor clean rooms.

Knowledge in silos vs. Knowledge in iqpdb​

Without a global remedy system
  • Same problem solved three times in three regions
  • Knowledge lives in inboxes and senior engineers' heads
  • When someone leaves, their experience leaves with them
  • New hires take months to become productive
  • Hotline reaches for the phone instead of the answer
With iqpdb™
  • Solved once — reusable everywhere, instantly
  • One trusted source for every fix your team has ever found
  • Experience stays in the organization, not the individual
  • New hires onboard against the same knowledge as veterans
  • Hotline resolves more cases on the first call

Who uses it​

Field Service Engineer
Finds proven solutions before and during site visits
Hotline Support
Resolves more calls on first contact with the answer in hand
Backoffice Support
Pulls up similar cases when handling escalations
Product Development
Mines field issues for design improvement opportunities
Service Manager
Monitors knowledge growth and spots gaps worth closing

Connected Modules​