Global Remedy System

Module

Global Remedy System

Every resolved issue, every discovered solution, every lesson learned — captured, structured and searchable by everyone, everywhere.

Capture solutions once — and make them instantly reusable across your entire global service organization.

Features

Global Search

Every solution your organization has ever found — in one search. Search by error code, keyword, machine type or symptom. Results drawn from across all regions, all teams, all time.

AI-Assisted Discovery

LISA™ surfaces relevant remedies before you even search. Based on the current ticket context, LISA automatically suggests matching cases and proven solutions — without requiring a manual query.

Remedy Submission

Every engineer can contribute. Quality control ensures accuracy. Submit new remedies after resolving an issue. Submissions go through a review process before publishing to the global database.

Structured Format

Easy to find. Easy to apply. Each remedy follows a consistent structure — problem description, root cause, solution steps, affected machines and relevant error codes.

Usage Analytics

Know what works and what gets used. Track which remedies are used most frequently, which machines generate the most issues and which solutions have the highest success rate.

Cross-regional Knowledge

A solution found in Japan, available in Germany — instantly. The global remedy system breaks down knowledge silos across territories. No more reinventing solutions that already exist.

Review & Approval

Quality control before publication. New remedies are reviewed by senior engineers before going live. The database stays accurate, reliable and trustworthy.

Mobile Access

Full knowledge base in your pocket — even offline. The complete remedy database is accessible from the mobile app, including in restricted-network environments like semiconductor clean rooms.