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Customer Surveys

Module

Customer Surveys

Close the feedback loop — automatically. Know what your customers think before they tell your competitors.

Customer feedback that actually gets used. Surveys go out automatically after every visit, responses feed your KPIs, and negative feedback triggers a response — not silence.

Visit completed
Service happens on site
Survey sent
Automatically, while the visit is fresh
Customer responds
In their language, higher response rates
Feeds your KPIs
Satisfaction beside service performance
Negatives answered
Unhappy customers get a real response
Early warning
Trends visible before they become churn
A feedback loop that closes itself
Customers feel heard, not surveyed-and-ignored — and you act while there's still room to act.

Business outcomes​

Zero
manual follow-up
Surveys sent automatically after the visit — no one chases customers for feedback.
Higher
response rates
Sent in the customer's language, at the right moment — when the experience is still fresh.
Closed
feedback loop
Negative feedback triggers a response — customers feel heard, not surveyed-and-ignored.
Early
warning before churn
Satisfaction trends visible before they become cancellations.

Features​

Surveys Go Out Automatically

No manual follow-up. No forgotten visits. Triggered after every service visit based on your rules — your team stays focused on service, not chasing feedback.

Spot What Actually Matters

See where you're falling short — and where to invest. Survey insight visualized in a way that prioritizes improvement with data, not gut feeling.

Surveys That Fit Your Service

Build for your customers, your service types, your regions. Different templates for different situations — the right question to the right audience.

Spot Patterns Early

Trends visible before they become problems. Watch satisfaction by engineer, region or machine over time — and act while there's still room to act.

Close the Loop on Negatives

Unhappy customers get a response — not silence. Review responses and follow up directly from iqpdb™ — every concern reaches someone who can address it.

Right Language, Higher Response

International customers respond more when surveyed in their language. Multi-language support keeps feedback accurate across territories.

Satisfaction Sits Beside Performance

CSAT and NPS in the same dashboards as service performance. Customer experience and operational reality, side by side.

Field Voice in Product Decisions

What customers feel reaches the people building the product. Field insight is available to R&D — not buried in a quarterly summary.

Sending surveys later vs. iqpdb surveys​

The "we'll get to it" approach
  • Surveys sent weeks after the visit, if at all
  • Responses sit in an inbox no one owns
  • Negative feedback noticed during the cancellation call
  • No trend data — just anecdotes
  • Insight never reaches the people who can act
With iqpdb™
  • Surveys sent automatically, while the visit is fresh
  • Responses flow into dashboards and follow-up actions
  • Negative feedback triggers a real response
  • Trends visible in time to act on them
  • R&D and management see the same insight, in context

Who uses it​

Service Manager
Primary user — monitors satisfaction trends and KPIs
Local Service Coordinator
Reviews feedback on specific engineers and visits
Product Development
Uses customer feedback to inform product improvements
Sales & Marketing
Uses satisfaction data for retention and upsell

Connected Modules​