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Customer Portal

Module

Customer Portal

Give customers direct visibility into their service operation — without any back office involvement.

Customers see what's happening with their machines the moment it happens. Status calls fall away. Document requests fall away. Trust goes up.

Customer logs in
Direct access, no back office needed
Live incident status
Sees updates the moment they change
Full service history
Every visit and machine, on demand
Documents self-served
Reports, certificates and invoices downloaded
Fewer status calls
Back office stops being a switchboard
Visible service
Transparency customers can see for themselves
Transparency that builds retention
Customers who can see what you are doing trust you — and stay.

Business outcomes​

Fewer
status calls
Customers track their own incidents in real time — your back office stops being a switchboard.
Zero
document requests
Reports, certificates and invoices downloadable on demand — no admin in the middle.
Visible
service, visible trust
Customers see exactly what you're doing — transparency turns into retention.
No
extra license fee
Customer access included — meaningful visibility without growing your software bill.

Features​

Customers Help Themselves

Track your own service — without calling. Open incidents, service history and machine status, available on demand. Fewer status calls, more transparency.

Real-time Incident Status

Customers see status the moment it changes. No more emailing for an update — open incidents and escalations are live, always.

Complete Service History

Every interaction, available to the customer. Dates, engineers, work performed and signed reports — for every machine, anytime.

Documents on Demand

Reports, certificates and quotes — downloadable instantly. Customers stop asking your team for their own paperwork.

Machine Overview

Full visibility of every installed machine. Service history, open incidents and upcoming maintenance — in one customer view.

Feedback Where They Already Are

Surveys completed inside the portal. Higher response rates because customers don't switch tools to give feedback.

Invoices Self-Served

Customers download what they need — no email to accounting. Routine document requests stop arriving in your inbox.

Included, Not Extra

Meaningful visibility at no additional license fee. Customer access is part of iqpdb™ — your software budget doesn't grow with your customer base.

Status calls and email vs. iqpdb portal​

Status calls and email
  • Back office answers "what's the status of…" all day
  • Customers wait for replies on document requests
  • No way to show progress until someone replies
  • Service feels opaque even when it's going well
With iqpdb™
  • Customers self-serve incident status and documents
  • Reports, certificates and invoices downloadable instantly
  • Progress visible to the customer in real time
  • Transparency builds trust — and retention

Who uses it​

Customer
Primary user — tracks service status and accesses documents
Local Service Coordinator
Manages what customers can see and access
Service Manager
Uses the portal as a customer satisfaction and retention tool
Accounting
Customers access invoices directly — fewer admin requests

Connected Modules​