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Booking & Dispatch

Module

Booking & Dispatch

Full visibility into your entire field operation. Schedule, dispatch and track every service visit from a single platform.

The operational heart of iqpdb™. Coordinators see every engineer, every job and every customer site in one view — and turn a confirmed booking into a fully briefed engineer in seconds. No status calls, no manual emails, no spreadsheets.

One-view scheduler
Whole field operation at a glance
Availability checked
Holidays and conflicts caught up front
Resources reserved
Parts and tools confirmed before dispatch
Booking confirmed
Optional second review catches errors
One-click dispatch
Full job briefing delivered automatically
Engineer on site
Fully briefed, first-time ready
Higher engineer utilization
From confirmed booking to briefed engineer in seconds.

Business outcomes​

Higher
engineer utilization
Coordinators see availability, conflicts and workload in one view — and assign with confidence.
Seconds
from booking to dispatch
Engineers receive a full job briefing automatically — no follow-up calls, no missing information.
First-time
site readiness
Spare parts, tools and machine context confirmed before the engineer leaves — fewer return trips.
Zero
double-bookings
Holidays, sick days and resource conflicts caught up front — not on the morning of the visit.

Features​

Full Operation in One View

See your whole field operation at a glance. Real-time engineer availability, ongoing jobs and regional workload in a single scheduler. Create bookings, resolve conflicts and dispatch without switching context.

One-Click Dispatch

From confirmed booking to engineer notification — in seconds. The full job briefing is delivered automatically. No phone calls, no manual emails, no missing details on site.

Availability You Can Trust

Never double-book, never miss a gap. Holidays, sick days and absences are visible to every coordinator. Cover stays in place even when key people are away.

Resources Reserved Up Front

Spare parts and tools confirmed before dispatch. Conflicts surface before the engineer leaves — not after they arrive on site without what they need.

Recurring Work, Effortlessly

Repeatable maintenance in minutes. Build once, reuse indefinitely. Scheduled programs, retrofits and PMs apply with a click.

Two Sets of Eyes

Optional review step catches errors before they reach the customer. A second coordinator confirms the booking — quality protection without extra paperwork.

Subcontractors, Same System

External providers managed exactly like internal engineers. Full reporting, invoicing and history — one operational picture across your delivery network.

Audit-Ready by Default

Every action logged. Every change traceable. Booking history is captured automatically — ready for quality audits and customer documentation requests, anytime.

Whiteboards and inboxes vs. iqpdb dispatch​

Whiteboards and inboxes
  • Coordinators chase status by phone
  • Engineer briefings live in scattered emails
  • Conflicts surface on the morning of the visit
  • No one knows who agreed to what
  • Audit requests trigger archaeology projects
With iqpdb™
  • Live availability and workload in one view
  • Every engineer dispatched with a complete brief
  • Conflicts visible before they cost you money
  • One trusted record of every commitment made
  • Audit trail ready the moment you need it

Who uses it​

Local Service Coordinator
Primary user — creates, manages and dispatches all bookings
Service Manager
Reviews workload, utilization and scheduling efficiency
Field Service Engineer
Receives dispatch notes and job details
Accounting
Uses booking data for quotations and invoicing

Connected Modules​