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Analytics & KPI Reporting

Module

Analytics & KPI Reporting

Self-serve analytics for the whole service operation. Dashboards in minutes — without waiting on IT.

Service managers shouldn't be filing BI tickets to answer their own questions. iqpdb™ gives every manager the dashboards and KPIs they actually need — built in minutes, refreshed in real time, owned by the people who use them.

One dataset
Service, quality and finance in one place
Build a report
No SQL, no BI ticket, no waiting
Personal dashboard
Your KPIs, ready on every login
Always live
Refreshed in real time, never stale
One clear view
Cross-cutting questions answered at a glance
Confident decisions
Choices made on what is true right now
Answers in minutes, owned by managers
The people who need the answer build the view themselves — and actually use it.

Business outcomes​

Minutes
from question to chart
Managers build the report they need without filing a ticket or waiting for the data team.
No IT
required to build a report
No SQL, no scripts, no BI specialist — just the people who need the answer.
One view
across the operation
Service, quality and management questions answered against a single trusted dataset.
Adopted
because it's theirs
Managers build the dashboards they actually use — not the ones someone else built for them.

Features​

Build the Report You Need

The answer is minutes away — not a BI ticket away. Managers assemble the view they need using the data already in the system. No SQL, no scripts, no waiting.

Personal Dashboards

Your KPIs, your layout, always ready. Every user builds and saves their own dashboard around the metrics that matter to their role. Persistent, personal, available on every login.

KPIs Ready Out of the Box

Start measuring on day one. A curated set of field-service KPIs ships with the system — the ones service organizations actually run their business on. Extend with your own when you're ready.

Find Where Time Is Lost

See where your operation slows down. Measure how long things actually take across your service lifecycle, and pinpoint the bottlenecks that hurt margin and SLA.

One View of the Operation

Service, quality and finance — answered in one place. Analytics correlates across the whole service lifecycle, so cross-cutting questions stop turning into multi-week investigations.

Objective Team Performance

Facts replace opinions. Individual and team performance reflected in real, automatically captured data — so reviews, coaching and capacity planning rest on evidence.

Service That Pays Its Way

Margin, cost and profitability — without leaving iqpdb™. Understand which contracts, customers and machines actually make money — and which quietly don't.

Share With Anyone

The answer goes to the people who need it. Export any report or dashboard for stakeholders who don't live in the system — Excel, PDF, ready to send.

BI tickets and spreadsheets vs. iqpdb analytics​

BI tickets and spreadsheets
  • "Can you build me a report?" — answered next week
  • Exports go stale the moment they're sent
  • Every team measures things slightly differently
  • Manual joins across exports from different systems
  • Decisions made on the last version someone emailed around
With iqpdb™
  • Managers build the report they need themselves, in minutes
  • Live data — every dashboard is always current
  • One shared definition for every KPI across the organization
  • Service, quality and finance answered against one dataset
  • Decisions made on what's true right now

Who uses it​

Service Manager
Primary user — builds dashboards and monitors KPIs
Local Service Coordinator
Watches utilization and scheduling efficiency
Accounting
Reviews service margin and revenue trends
Product Development
Correlates field issues with product and machine data
Sales & Marketing
Reviews customer satisfaction and service history

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