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AI Companion — LISA™

Module

AI Companion — LISA™

On-premise AI trained exclusively on your data. Answers questions, matches tickets and translates — within your network, under your control.

LISA™ — Little Intelligent Service Assistant — turns your organization's collective service knowledge into instant, actionable answers. She lives inside your network, learns only from your data, and never sends a byte to an external AI provider. Ask in plain language, get answers your own engineers would give — only faster, and available 24/7 in every time zone you operate.

Ask in plain language
No search syntax, just the question
Stays on-premise
Never leaves your network
Your knowledge only
Grounded in your own service data
Matches & suggests
Similar cases and remedies in seconds
Faster first fix
The right answer at the moment of need
Lower hotline load
Routine questions answered before they escalate
Your institutional memory, on demand
Answers your own engineers would give — faster, 24/7, and under your full control.

Business outcomes​

Faster
first-time fix
Engineers reach the right remedy in seconds, not hours.
Lower
hotline load
Self-service answers deflect routine questions before they become tickets.
Shorter
onboarding
New hires productive in days — LISA carries the institutional memory.
Zero
AI fees per query
Flat license. No per-token cost, no surprise cloud bills.

Features​

Your AI, Not a Generic One

Trained exclusively on your organization's service knowledge. Every answer comes from your own institutional memory — not a public model that has never seen your products, your customers, or your processes.

On-premise. Always.

Your data never leaves your network. Ever. LISA™ runs entirely inside your infrastructure. No external API calls, no third-party AI providers, no cloud round-trips. Full control, full privacy, full compliance.

Ask in Plain Language

No search syntax. No Boolean operators. Engineers ask the way they think — and LISA returns answers drawn from years of organizational knowledge.

Find Similar Cases Instantly

'Has anyone seen this before?' — answered in seconds. LISA surfaces matching tickets from across your global organization, in any language.

Borderless Collaboration

Language barriers eliminated. Real-time translation lets engineers in different countries collaborate on the same ticket without anyone switching to a second tool.

Read Less, Solve More

Up to speed on any case in seconds. LISA summarizes long ticket histories and dense service records into a concise briefing — so engineers spend their time fixing, not reading.

Remedies Before You Search

Relevant fixes appear the moment a ticket opens. LISA proactively suggests matching countermeasures based on the described symptoms and the machine context — no manual lookup needed.

Money-back Guarantee

We stand behind LISA™'s performance. If she doesn't deliver what we promise, you don't pay. We're confident enough to put it in writing.

Why LISA, not public AI?​

Generic Cloud AI
  • Your prompts leave the building
  • Trained on the public internet
  • Pay per query, every query, forever
  • Confidently invents answers it doesn't have
  • No accountability for accuracy
LISA™
  • Runs on your hardware, inside your firewall
  • Trained only on your service data
  • Flat license — no per-token costs
  • Answers grounded in your actual remedies
  • Money-back guarantee

Who uses it​

Field Service Engineer
Gets remedy suggestions and similar cases at the moment of need
Hotline Support
Resolves more calls on first contact with instant case matching
Backoffice Support
Surfaces similar incidents and summarizes complex case histories
Service Manager
Uses LISA™ insights to spot knowledge gaps and improve the knowledge base
Product Development
Mines field experience for design improvement insights

Connected Modules​